FAQ

    1. Choose your product(s)
      Select the products with the quantity required and add to cart.
    2. Check Out
      Prior to finalizing the purchase, you are required to register for an account. Once registered, you may complete your purchase.
    3. Choose Deliver/Self-pickup Option
      You may purchase an item for yourself or send it as a gift. Each purchase will be sent to the email address you have provided. Choose and specify the takeaway option including the date and time of delivery/self-pickup.
    4. Make Your Payment
      Enter your payment details via Maybank secure online payment gateway to complete the purchase. Once it is successful you will be directed back to the website and will see the following message: “Thank you. Your purchase has been successful”.
    5. Items Received
      You will instantly receive an email upon success of purchase. If you have chosen to send the item(s) to an address, it will follow the date you have specified.
    1. Please choose your takeaway option:
      Only self-pickup is available.
    2. Choose your product(s)
      Select the products with the required quantity and add it/them to the cart.
    3. Check-Out
      Prior to finalizing the purchase, you are required to register for an account. Once registered, you may complete your purchase.
    4. Make Your Payment
      Enter your payment details via Maybank secure online payment gateway to complete the purchase. Once it is successful, you will be directed back to the website and will see the following message: "Thank you. Your purchase has been successful".
    The self-Pickup counter will be located at the Shang Shack.
    Q.
    Is there a limit as to how many vouchers I can buy?
    A.
    We do not have a maximum limit per order.
    Q.
    I have tried to order using my debit and credit card and neither work. Why could this be?
    A.
    Please check that the name on the order is the same as the registered card holder. If not, the card will not be accepted.
    Q.
    The digital vouchers I ordered have not arrived. What should I do?
    A.
    Please contact our F&B Service Centre at 60 4 8888 788 or email: penangrasasayang@shangri-la.com (Mon-Fri, 11am-6pm).
    Q.
    My card has been declined.
    A.
    Please contact your bank.
    Q.
    I didn't get a confirmation email for my order. Why is that?
    A.
    Please contact our F&B Service Centre at 60 4 8888 788 or email: penangrasasayang@shangri-la.com(Mon-Fri, 11am-6pm).
    Q.
    I have lost or damaged my vouchers. Can you replace them?
    A.
    We cannot replace lost or damaged vouchers. If you as the purchaser of the voucher have lost the printed copy, you can always re-print the same voucher through www.shangri-la-specials. Please login and then go to My Account and click My Voucher. We cannot replace vouchers if they have been redeemed unknowingly.
    Q.
    I'm having trouble viewing the website.
    A.
    If you are experiencing difficulty viewing the site on your web browser, you should update to the most recent version of Chrome for the best viewing experience.
    1. Shangri-La’s Rasa Sayang Resort & Spa is certified ISO 22000 by International Certification of Management Systems
    2. The hotel adheres to the Shangri-La Food Safety Management System (SFSMS) to ensure the highest level of standards in food sanitation
    3. The hotel has a dedicated food hygienist to ensure food safety hygiene standards are monitored and kept up to date, and hotels are audited yearly to verify implementation and compliance with Shangri-La’s Food Safety policies.
    4. All steps in the food operation process are addressed from the supply chain and selection of ingredients through to the serving of the food to the customer.
    5. All qualified food handlers are required to go through food safety training and test bi-annually
    6. All qualified food handlers are subject to attend an annual medical check-up
    Please contact our F&B Service Centre at 60 4 8888 788 or email: penangrasasayang@shangri-la.com (Monday to Friday, 11:00am – 6:00pm).
    Q.
    How do I redeem a voucher?
    A.
    To redeem a voucher, you must first make a reservation at the restaurant outlet of your choice at www.shangri-la-specials.com and then show the voucher to the restaurant personnel for them to scan the QR code for verification. The voucher’s validity must not have expired upon redemption.
    Q.
    What if I forget to bring/print the voucher?
    A.
    You can access the voucher via email and show to our restaurant/outlet personnel.
    Q.
    Which restaurant/outlets can I redeem the voucher at?
    A.
    You can redeem the vouchers at Spice Market Café and Pinang Restaurant & Bar at Shangri-La's Rasa Sayang Resort & Spa.
    Q.
    When will my voucher expire?
    A.
    The expiry date of your voucher will be 6 months from date of purchase.
    Q.
    Part of my order is missing.
    A.
    Please contact our F&B Service Centre at +60 4 8888 788 or email: penangrasasayang@shangri-la.com (Monday to Friday, 11:00am – 6:00pm).
    Q.
    Can I use multiple digital vouchers for a single bill?
    A.
    Yes, you can.
    Q.
    Can I use the voucher after the expiry date?
    A.
    No.
    Q.
    Is there a return policy?
    A.
    No. Once a voucher is purchased, it cannot be returned or refunded under any circumstances.
    Q.
    What if my dining bill costs LESS than the value of my voucher?
    A.
    The remaining unused value will be forfeited.
    Q.
    What if my dining bill costs MORE than the value of my voucher?
    A.
    You can use your voucher to settle part of your bill. The outstanding balance can be paid by a debit card, credit card or cash.

@ Shangri-La International Hotel Management Ltd.